Returns, EDUPOV takes all care to ensure that only quality products make it into our shop. But like all technology sometimes something fails. In order to process returns as quickly as possible we require [unless otherwise specified in the product page] that all warranty returns are directed back to the manufacturer. All our products have a 1 for 1, 12 month replacement policy on faults and workmanship Please keep all receipts and delivery documents to enable speedy turnaround of any warranty claim Any product supplied with a warranty registration process, should be followed, registration of a product can shorten the return process